Shipping policy

Delivery & Carriage Charges

 

1 Goods will normally be dispatched from our warehouse within 11-14 working days. Any estimated dispatch date is an estimate, which can change without notice.

 

2 Subject to the choice of the carrier by the customer, the delivery may vary from 5-7 working days to 15-20 working days from the date of dispatch. Please check with us for the expected delivery time in case of doubts.

 

3 If the delivery address you mention at the time of placing the order has any errors, it can cause delays in delivery and can attract additional costs.

 

4 We can ship worldwide

 

5 We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order, which is normally between 9:00 am and 6:00 pm Monday-Friday, subject to the carrier T&C.

 

6 We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

 

7 Disposal of packing materials is your responsibility.

 

8 After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.

 

9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

 

10 Please check the goods on delivery - any goods found to be missing or damaged should be notified within 48 hours of receipt.

 

11 If the goods are lost or damaged in transit, please let us know promptly.

 

12 You should tell us about any special delivery requirements or conditions when you place your order.

 

13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

 

14 Time is not the essence of the contract unless expressly stated otherwise.

 

15 We do not permit self-collect unless otherwise authorised by us in writing. Shipping charges paid on the self-collect orders will not be refunded. We do not have the facility to accept payment across the counter so all self-collect orders have to be prepaid.